Kelly Services (KELYA, KELYB) has been recognized as a Leader and Star Performer in Everest Group’s 2025 US Contingent Staffing PEAK Matrix for business professional and industrial staffing. This accolade marks Kelly’s third consecutive year as a Leader and first as a Star Performer, underscoring its commitment to delivering exceptional talent solutions. The recognition highlights Kelly’s market impact, driven by outcome-based managed services, strategic technology investments, and expansion in key industries such as semiconductors and renewable energy.
In today’s dynamic business landscape, the ability to secure top talent is critical for sustained success. Kelly Services’ continued recognition by Everest Group as a Leader and Star Performer signifies the company’s effectiveness in providing innovative and strategic workforce solutions. This article will delve into the key factors contributing to Kelly Services’ success, including its focus on outcome-based managed services, investments in technology, and growth in resilient industries. We will also explore how Kelly Services is helping clients achieve their business goals and attract top talent in an increasingly competitive market.
This article breaks down Kelly Services’ achievement by examining the specific strengths and strategies that have propelled the company to the forefront of the contingent staffing industry. We’ll cover key areas such as Kelly’s focus on upskilling and retention, its success in creating sustainable workforce solutions, and its investments in AI and automation. By understanding these elements, readers will gain valuable insights into the strategies that drive success in the talent solutions sector.
Everest Group Recognizes Kelly Services as a Leader and Star Performer
On October 14, 2025, Everest Group announced that Kelly Services had been named a Leader and Star Performer in its 2025 US Contingent Staffing PEAK Matrix. This assessment evaluates contingent staffing providers across seven categories, including vision and strategy, delivery of output-based staffing solutions, market impact, and technology capabilities. Kelly Services’ consistent performance in these areas has earned it a place among the top firms in the industry.
Priyanka Mitra, vice president at Everest Group, noted that Kelly Services is recognized for its resilience in the industrial staffing market and its focus on outcome-based solutions. She also highlighted the company’s strong technology and analytics investments, which position it to scale staffing delivery through digital channels. According to Everest Group, Kelly Services’ commitment to skilled trades and its Skilled Professional Solutions (SPS) offering for sourcing, upskilling, and redeployment of advanced manufacturing roles are particularly noteworthy.
This recognition from Everest Group is a testament to Kelly Services’ strategic approach to workforce solutions. By focusing on resilient industries, investing in technology, and prioritizing outcome-based solutions, Kelly Services has positioned itself as a leader in the contingent staffing market. The company’s ability to adapt to changing market conditions and deliver innovative solutions has earned it the trust of clients and the respect of industry analysts.
Driving Market Impact with Outcome-Based Managed Services
One of the key factors driving Kelly Services’ market impact is its focus on outcome-based managed services. Unlike traditional staffing models that focus on filling open positions, outcome-based managed services are designed to achieve specific business goals. This approach involves a comprehensive assessment of client needs, the development of customized solutions, and ongoing monitoring and optimization to ensure that desired outcomes are achieved.
Tammy Browning, Group President, Enterprise Talent Management, at Kelly Services, emphasizes the importance of offering scalable managed services and statement-of-work solutions. These solutions are designed to help clients achieve their business goals and attract top talent. By aligning workforce solutions with business outcomes, Kelly Services helps clients improve efficiency, reduce costs, and gain a competitive advantage.
The shift towards outcome-based managed services reflects a broader trend in the workforce solutions industry. As businesses face increasing pressure to deliver results, they are looking for partners who can provide more than just talent. Kelly Services’ focus on outcome-based solutions positions it as a strategic partner that can help clients achieve their business objectives.
Strategic Investments in Technology and Digital Capabilities
Kelly Services’ recognition as a Leader and Star Performer is also due to its strategic investments in technology and digital capabilities. The company has made significant investments in its technology stack to enhance its digital staffing capabilities and streamline operations. These investments have enabled Kelly Services to develop seamless digital operations and end-to-end automation, from e-sign onboarding and self-scheduling to mobile access and real-time dashboards.
The Kelly Now platform, for example, provides clients with centralized support and digital access to talent. The platform integrates AI, automation, and analytics to enhance both the talent and client experience. By leveraging technology, Kelly Services is able to deliver faster, more efficient, and more effective workforce solutions.
In today’s digital age, technology is a critical enabler of success in the workforce solutions industry. Kelly Services’ investments in technology demonstrate its commitment to innovation and its ability to adapt to changing market conditions. These investments not only improve the company’s operational efficiency but also enhance the experience for both clients and talent.
Diversifying Growth in Resilient Industries
Kelly Services has also diversified its growth by focusing on resilient industries such as semiconductors, renewable energy, and advanced manufacturing. These industries are experiencing rapid growth and demand for skilled talent, making them attractive markets for workforce solutions providers. By focusing on these sectors, Kelly Services has been able to capitalize on emerging opportunities and mitigate risks associated with economic fluctuations.
Kelly Services’ expertise in these industries allows it to provide clients with specialized talent solutions that meet their unique needs. The company’s focus on upskilling and retention ensures that it has a pipeline of qualified candidates to fill critical roles. By building strong relationships with clients in these sectors, Kelly Services has established itself as a trusted partner for workforce solutions.
The decision to focus on resilient industries reflects a strategic approach to growth. By diversifying its portfolio and targeting high-growth sectors, Kelly Services has positioned itself for long-term success. This strategy not only enhances the company’s financial performance but also reduces its vulnerability to economic downturns.
Focus on Upskilling and Retention for Sustainable Workforce Solutions
Kelly Services is committed to upskilling and retention as key components of its workforce solutions. Recognizing that talent is a valuable asset, the company invests in programs and initiatives that help workers develop new skills and advance their careers. By providing opportunities for professional growth, Kelly Services is able to attract and retain top talent.
The company’s focus on creating career pathways provides more sustainable workforce solutions and operational efficiency for clients. By helping workers develop the skills they need to succeed, Kelly Services ensures that clients have access to a qualified and motivated workforce. This approach not only benefits workers but also enhances the productivity and competitiveness of client organizations.
In an era of rapid technological change, upskilling and retention are essential for maintaining a competitive workforce. Kelly Services’ commitment to these areas demonstrates its understanding of the challenges facing businesses today. By investing in the development of its workforce, Kelly Services is helping clients build a sustainable talent pipeline.
Kelly Services: A Strategic Workforce Partner
Kelly Services’ recognition as a Leader and Star Performer by Everest Group underscores its position as a strategic workforce partner. By focusing on outcome-based managed services, investing in technology, and diversifying growth in resilient industries, Kelly Services has established itself as a leader in the contingent staffing market. The company’s commitment to upskilling and retention ensures that it can provide clients with sustainable workforce solutions that meet their evolving needs.
Kelly Services’ success is a result of its strategic approach to workforce solutions. By aligning its services with client business outcomes, investing in technology, and focusing on resilient industries, Kelly Services has positioned itself for long-term growth. The company’s commitment to upskilling and retention ensures that it can continue to provide clients with the talent they need to succeed in an increasingly competitive market.
As the workforce solutions industry continues to evolve, Kelly Services is well-positioned to capitalize on emerging opportunities. By staying true to its core values of innovation, collaboration, and customer focus, Kelly Services can continue to deliver exceptional value to clients and talent. The company’s recognition as a Leader and Star Performer is a testament to its commitment to excellence and its ability to adapt to changing market conditions.
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